{"id":156179,"date":"2025-08-13T23:09:06","date_gmt":"2025-08-13T22:09:06","guid":{"rendered":"https:\/\/www.copealcoy.es\/?p=156179"},"modified":"2025-08-13T23:09:57","modified_gmt":"2025-08-13T22:09:57","slug":"telefonia-gas-y-ventas-por-internet-lideran-las-reclamaciones-ante-la-omic-de-alcoy","status":"publish","type":"post","link":"https:\/\/www.copealcoy.es\/es\/telefonia-gas-y-ventas-por-internet-lideran-las-reclamaciones-ante-la-omic-de-alcoy\/","title":{"rendered":"Telefon\u00eda, gas y ventas por Internet lideran las reclamaciones ante la OMIC de Alcoy"},"content":{"rendered":"<p style=\"text-align: justify;\">La <strong>Oficina Municipal de Informaci\u00f3n al Consumidor (OMIC)<\/strong> de <a href=\"https:\/\/www.alcoi.org\/ca\/portal\/index.html\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #0000ff;\"><strong>Alcoy<\/strong><\/span><\/a> ha publicado los datos correspondientes al primer semestre de 2025, que reflejan el trabajo realizado para <strong>defender los derechos de los consumidores<\/strong> en la ciudad. Entre el 1 de enero y el 30 de junio, la oficina atendi\u00f3 <strong>m\u00e1s de 200 consultas<\/strong> y tramit\u00f3 <strong>m\u00e1s de 260 reclamaciones<\/strong>, de las cuales cerca de un centenar ya han sido <strong>resueltas favorablemente<\/strong>. Gracias a estas gestiones, se han conseguido <strong>recuperar aproximadamente 12.000 euros<\/strong> para los consumidores afectados.<\/p>\n<p style=\"text-align: justify;\">Seg\u00fan el vicealcalde y edil de <strong>Consumo<\/strong>, <strong>\u00c0lex Cerradelo<\/strong>, los sectores con mayor n\u00famero de reclamaciones son la telefon\u00eda (57), el gas (24), las ventas por internet (22), los autom\u00f3viles (17) y la electricidad (15)<em>.<\/em> Aunque estos\u00a0 concentran la mayor parte de las reclamaciones, tambi\u00e9n han sido los principales en cuanto a la <strong>recuperaci\u00f3n econ\u00f3mica lograda<\/strong>. Los <strong>motivos de las reclamaciones<\/strong> est\u00e1n relacionados principalmente con <strong>incumplimientos del contrato (22%)<\/strong> y <strong>mala prestaci\u00f3n del servicio (18,6%)<\/strong>. Otros motivos relevantes incluyen <strong>incumplimientos de la garant\u00eda (7,6%)<\/strong>, <strong>deficiencias en la calidad de los productos (4,6%)<\/strong> y <strong>pr\u00e1cticas abusivas o cl\u00e1usulas abusivas (2,3%)<\/strong>.<\/p>\n<p style=\"text-align: justify;\">Cerradelo ha destacado la importancia de la <strong>OMIC<\/strong> para <strong>proteger los derechos de los consumidores<\/strong>, se\u00f1alando que <em>&#8220;gracias al trabajo de la oficina, muchos ciudadanos han podido solucionar sus problemas.&#8221;<\/em> Adem\u00e1s, ha <strong>animado a la ciudadan\u00eda a hacer uso de este servicio gratuito<\/strong> que el Ayuntamiento pone a disposici\u00f3n para resolver conflictos y garantizar una mayor <strong>transparencia en las relaciones de consumo<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La Oficina Municipal de Informaci\u00f3n al Consumidor (OMIC) de Alcoy ha publicado los datos correspondientes al primer semestre de 2025,&#8230;<\/p>\n","protected":false},"author":1,"featured_media":156180,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6909,97,75],"tags":[1494,1899,430,591,19889],"class_list":["post-156179","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualidad","category-alcoy","category-noticias","tag-alcoy","tag-alex-cerradelo","tag-balance","tag-omic","tag-reclamaciones"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - 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